thumb-2021-04-022 This article is more than 3 years old

Long-Term Care Executives Give Themselves Big Bonuses Claiming ‘100% Customer Satisfaction’ During Deadly Pandemic

Chartwell rejected a proposal to give frontline workers a ‘living wage’

Corporate directors at Chartwell, one of Ontario’s largest for-profit long-term care companies, voted to give its executives millions in bonuses while recommending against a “living wage” for the company’s hard-hit frontline workers.

The bonuses follow a year in which Chartwell had some of the highest resident death rates of any LTC provider, nearly a hundred regulatory infractions and a class-action lawsuit over the past year.

Chartwell’s executives, including board chair and former Ontario Premier Mike Harris, justified the increases in executive compensation by giving themselves a 100% on “customer satisfaction” in response to the COVID-19 pandemic.

“The Compensation Committee awarded 100% achievement of the Customer Satisfaction and Reputation and Employee Engagement Goals,” Chartwell’s annual report notes.


The report notes that the Compensation Committee gave itself a perfect “customer satisfaction” score even though only 44% of employees in Chartwell residences agreed with the statement: “I am satisfied with Chartwell as a place to work.”

Ministry records show Chartwell’s 20 long-term care facilities in Ontario alone accounted for nearly a hundred infractions. These infractions, available in provincial inspection reports, related to improper cleaning, ignoring abuse allegations, improper “wound care” and more.

Despite a challenging year, the company’s annual report boasts that unlike their competitors, some of whom saw the Canadian military deployed to save lives, Chartwell dealt with no “regulatory intervention”:

“None of Chartwell’s long-term care residences in Ontario required regulatory intervention in the operation of the residences.”

According to the Globe and Mail, Chief Executive Officer Vlad Volodarski, promoted to CEO on March 16, received $1.91 million in pay, including a $323,967 bonus.

Three other top executives made bonuses between $187,187 and $207,627, with total compensation ranging from $1.04 million to $1.17 million.

According to the report, the market value of the securities held by Mike Harris totalled $5,974,195. The report shows Harris also earned $223,000 in fees for, reportedly, “attending an audit committee meeting as a guest.”

The report notes that board members like Harris are typically required to visit Chartwell’s facilities to perform first-hand inspections — something that was cancelled in 2020 because Chartwell’s facilities were too unsafe to visit:

“Chartwell believes that it is important for its Board members to visit and have first- hand knowledge of the properties Chartwell owns and manages at all levels of care (independent supported living, assisted living, and long-term care). Chartwell’s management therefore regularly organizes tours of properties for the entire Board and encourages and assists Board members to tour properties individually.”


Meanwhile, the board opted against a shareholder push for a review of how it could provide a “living wage” to all its employees.

The proposal was summarized as “The Board of Directors undertake a review and report to shareholders, by December 31, 2021, on the feasibility, cost and benefits of Chartwell Retirement Residences implementing a Living Wage policy covering employees, suppliers and contractors.” It defined a living wage as “the income necessary to support families in specific communities.”

The company’s executives suggested the motion be rejected — calling it an “inefficient use of resources” and an “over-simplification”:

“While ensuring that our compensation practices are fair to employees, we must also ensure that they are flexible enough to allow the company to maintain its competitive position and adapt to changes in the sector, including changes to government funding and rent control legislation.

Requiring Chartwell to adopt a living wage policy would oversimplify the process used to set compensation and restrict its competitive flexibility.”

Instead, the company took the opportunity, to tout its support for a $10,000 emergency fund for frontline care workers with “urgent financial needs.” Throughout 2020, the fund provided support to about 450 “senior living frontline workers.”

Chartwell did not respond to requests for further comment from PressProgress.


Our journalism is powered by readers like you.

We’re an award-winning non-profit news organization that covers topics like social and economic inequality, big business and labour, and right-wing extremism.

Help us build so we can bring to light stories that don’t get the attention they deserve from Canada’s big corporate media outlets.


PressProgress is an award-winning non-profit news organization focused on uncovering and unpacking the news through original investigative and explanatory journalism.

Most Shared

thumb-2024-07-05-danielle-smith-alberta Analysis

Take Back Alberta Leaders are Training ‘Scrutineers’ to Infiltrate Campaigns and Act as ‘Security’ on Voting Day

Related Stories


BC Teacher Files Human Rights Complaint Against Parent Over Transphobic Harassment Online

View the post

Alberta School Boards are Cutting Hundreds of Teaching Positions Next Year, Teachers’ Association Says

View the post

‘Save the Children Convoy’ Finally Ends, Leaving Farmer With Piles of Garbage, Rancid Food and Unpaid Bills

View the post
Our free email newsletter delivers award-winning journalism directly to your inbox.
Get Canadian Investigative News You Won't Find in Corporate Newspapers.
Our free email newsletter delivers award-winning journalism to your inbox.
Get Canadian Investigative News You Won't Find in Corporate Newspapers.